Shipping policy

Last updated: 04.01.2026

At Nunu Australia (“we”, “our”, “us”), we are committed to delivering your order in a timely and reliable manner in accordance with Australian Consumer Law.

1. Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment is received.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

• Processing times may be extended during peak periods, promotions, or public holidays.

2. Shipping Within Australia Only

• We currently ship within Australia only.

• All orders are dispatched using Australia Post.

 

3. Delivery Timeframes

Estimated delivery times are provided as a guide only and commence once your order has been dispatched.

• Standard Shipping: approximately 3–7 business days

• Express Shipping: approximately 1–3 business days

Delivery times may vary depending on your location, weather conditions, or delays experienced by Australia Post.

 

4. Shipping Costs

• Shipping fees are calculated at checkout based on your delivery address, order size, and selected shipping method.

• Any free shipping offers or promotions will be clearly stated at checkout.

 

5. Tracking

• Tracking is provided on most orders.

• Tracking information will be sent to the email address provided at checkout.

• Please allow up to 24 hours for tracking updates to appear after dispatch.

 

6. Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate and complete delivery details at checkout.

• If an order is returned to us due to an incorrect or incomplete address, or failure to collect the parcel, additional shipping fees may apply to resend the order.

• This does not affect your rights under Australian Consumer Law.

 

7. Delays, Lost or Damaged Parcels

• Once an order has been dispatched, delivery is handled by Australia Post.

• If your parcel is significantly delayed, lost, or arrives damaged, please contact us at Lashtalkb@gmail.com as soon as possible.

• Where required, we will assist with investigations or claims through Australia Post.

Your Consumer Rights

Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if goods are lost or damaged in transit, or if there is a major failure. Nothing in this policy limits or excludes your rights under Australian Consumer Law.

 

8. Order Changes & Cancellations

• Orders cannot be changed or cancelled once they have been dispatched.

• If you need to amend your order, please contact us promptly after placing it and we will do our best to assist.